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OneVA ECM Strategy
Highlights
   

Business requirements and business case for ECM

   

Recommendations for content life-cycle and workflow

   

Audit and inventory of VA web content

   

A Veteran-focused IA and wireframe

   
An actionable Roadmap for VA’s ECM strategy

 

"Every portion of their proposed tasks were carefully explained... diligent in making sure the customer understood the recommendations."
— OneVA COTR

VA – OneVA Content Strategy
 THE OBJECTIVE
To establish an integrated content strategy framework for VA’s Enterprise Content Management System (ECMS) and develop a roadmap for web and enterprise content transformation from stove-piped and point solutions to a Veteran-centric solution using a Unified Content Framework.
 THE SOLUTION

As part of VA’s overall Web Hosting and Consolidation project, implement a OneVA information technology framework that supports the integration of information across business lines and provide a source of consistent, reliable, accurate, and secure information to veterans and their families, employees, and stakeholders.  The content strategy work includes:

 

  • Analyzing the existing content and current content production lifecycle
  • Performing a broad content inventory;
  • Identifying content gaps, relationships and redundancies;
  • Developing content retirement processes and migration strategy;
  • Establishing a roadmap for the ECMS implementation project.

Aquilent worked closely with VA staff to identify business requirements and goals, evaluate the ”as-is” and document the “to-be” content lifecycles, create a comprehensive information architecture and content model, and formulate and implement a unified content strategy for the enterprise, all while leveraging the content management system progress VA has made over the past 18 months.

 THE PAYOFF

VA’s strategic ECM transformation includes a multi-year roadmap with actionable tactical milestone initiatives that result in:

  • Higher customer satisfaction through improved and consistent delivery of content across various communication channels;
  • Improved delivery of content to Veterans with a consistent message across various communication channels;
  • Reduced organizational boundaries to effectively manage content across the Department;
  • Identified authoritative sources of content;
  • Decreased costs through agency-wide reuse of authoritative content and improved communications;
  • Increased efficiency by saving employees time in Call Centers, Regional Offices, Medical Centers;
  • Continuous improvement via measured benefits analyses program with discreet VA-specific project initiatives