One of the biggest challenges of introducing new technology and business processes is that people don’t use them, or they use them inconsistently—even incorrectly. Our change management process ensures that your staff and organization successfully adopt and take ownership of new solutions. And it's much more than hand-holding or simply letting users know a new system is on its way. It ensures the successful implementation of solutions as well as securing the anticipated return on investment for your organization. We can show you how to maintain this commitment to change for current and future organizational improvements.

• How will the new system impact users and the organization?
• What are the system's goals with respect to organizational change?
• How can this system implementation be better than previous efforts?
• How do you turn resisters into champions?
• What training and user support is needed and what methods are best for the organization?
• Are users and the organization successfully adopting the new system?
• What is the return on investment?
• How can the next system implementation be better?

Our change management plan consists of the following components:

• Conducting business requirements workshops
• Analyzing and defining current vs. future business processes
• Identifying existing vs. new roles and responsibilities
• Analyzing previous lessons learned
• Identifying additional roles and responsibilities

• Identifying and educating key champions and stakeholders
• Conducting stakeholder information sessions
• Recognizing and proactively addressing resistance
• Monitoring results of the organizational change management plan
• Evaluating the success of the new system

• Conducting user surveys and forums
• Developing frequently asked questions (FAQs)
• Implementing newsletters, alerts, and information web pages
• Implementing branding and awareness campaigns

• Developing an internal marketing plan for the new system
• Promoting benefits of use and creating incentives and recognition programs to enhance organization adoption of new system(s)

• Conducting employee skills surveys to identify gaps
• Evaluating end-user skills training requirements

• Developing a comprehensive training plan
• Identifying the levels, stakeholder groups, duration, and complexity of training
• Updating existing training and creating new training materials
• Conducting facilitator-led training; conducting training surveys

• Developing a comprehensive user support plan
• Setting up and maintaining multi-tier user support help desk
• Conducting user surveys
• Providing user-based input for future changes

• Documenting benefits of use
• Creating incentives and recognition programs