Tag Archives: customer relationships
-
Tweet
-
Soft Skill Series: Resolving Issues
10.12.2011 | Kathy MarshDuring a stressful week at work where more than one of my projects experienced issues ranging from schedule delays to resource turnover, I had to babysit my two young nieces. It was going to be a nice change of pace to switch from managing feuding project team members and unhappy clients to helping two little girls deal with play time, dinner, and bed-time.
> read more | > comment
-
Tweet
-
First in the Soft Skill Series: Customer Management
04.20.2011 | Kathy MarshRemember the last time you went to the car repair shop. Did you feel well taken-care-of and confident your car would be fixed right, did you end up swearing you’d never go back to that shop again, or could you take-it-or-leave-it?
> read more | > 11 comments
