Today, health insurance needs to not only be available to Americans but be easily accessible as well.
The agency needed to rapidly design and develop a user-centric, massively scalable website to enable millions of Americans to obtain health insurance with ease.
Our Healthcare.gov Recovery Team—comprised of a cross-discipline group of digital services experts—came to the rescue.
Millions more Americans now have easy access to health insurance thanks to Healthcare.gov, and the agency has streamlined their digital service delivery processes while maintaining high quality and usability.
Measurements are all around us. Doctors take our vitals during a physical as a measure against typical values or changes since our last visit. Traffic cameras measure traffic flows over time to help shape transportation planning. For digital services, we look at web traffic, social media data, web app usage, email reports, and so on.